Every client is unique. We do not believe in cooker-cutter interventions. Every engagement begins with an assessment of symptoms and root cause. We take an outside – in approach to understanding your sales and account management processes. We analyze the gap between your current processes and industry best practices and your customer expectations. We also examine the readiness and appetite of your team for change.
After this discovery process, we design the appropriate intervention for your organization. This design process is done in collaboration with you to ensure it fits your organization’s competencies, culture and objectives.
We then assist you with deployment. This involves coaching your managers as well as training and coaching your sales teams and your key account teams. This also involves inspiring your teams to embrace the change you desire. We must capture both mind and heart. We must improve their mindset, their skillset, and their toolset.