Blog
September offers a rare pause in the business calendar. The urgency of the first half of the year has eased, and the intensity of Q4
In the early years of endurance racing, a pit stop took a minute or more. Mechanics worked hard, in the way that people work hard
Picture a controller in a darkened radar room, watching a single aircraft cross her screen. For the last twenty minutes it’s been hers. She’s kept
How Races Are Decided Long Before the Finish Line When a Formula 1 car crosses the finish line, the result feels like it was decided
Early in my career, back when CRM was still a new idea most companies hadn’t adopted, I was chasing an opportunity with Sears. They wanted
A wildland firefighter’s hardest work starts after the fire’s out. The flames are down, the trucks are packing up, and the crew’s exhausted. That’s when
What Spain vs. Argentina Taught Me About Business Credit for this one goes to my business partner, Phil Styrlund of The Summit Group. We both
A driver at full speed sees about four seconds ahead. Everything past that is a blur. From the cockpit, the track is only the next
For many of us, Canada Day and the Fourth of July mark the unofficial start of summer. Long evenings, backyard barbecues, time with the people
A Formula 1 car spends about ninety minutes on the track and a little under two seconds in the pit. Those two seconds decide the
Picture a radiologist at the end of a long shift, reading a scan that was ordered for one reason only. A patient came in with
You can look at any high-performance vehicle and only see what is meant to be seen. The engine is the headline. It is what the
There is a moment before every flight, long before the aircraft moves, when the most experienced person on board sits still and reads a list
There is a moment in every hospital, twice a day or more, when one professional walks up to another and tells them what is about
How buyer-level questions change the conversation before it starts. Wayne Gretzky was not the fastest skater in the NHL. He was not the strongest. What
Your customers are operating under more pressure than ever. Your organization is more complex than it was even two years ago. And the margin for
What Anaesthesiologists Can Teach Us About Proactive Communication Under Pressure Walk into almost any operating room and you will notice something. The patient is thinking
This winter did not arrive quietly. It settled in and stayed, pressing against systems that were never designed for sustained cold. Cities slowed under ice.
